The AI Index
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Roles · 29,715 tracked

Operations jobs in the AI transition

Every operations role across the index's two cohorts — AI-native challengers vs the legacy SaaS incumbents they pressure — from real org-chart data, refreshed monthly.

AI-natives are growing operations headcount faster than legacy SaaS — +46% vs +2% over 12 months.

Roles tracked
29,715
AI-native · 12mo
+46%
50 companies
Legacy SaaS · 12mo
+2%
49 companies
The gap
+44pts
AI-native minus legacy

AI-natives · biggest teams

Legacy SaaS · biggest teams

Method: role counts and 12-month growth come from PDL's org-chart data (v25) per company; cohort figures are headcount-weighted so small-team swings don't distort the function's story. A company with no reported growth for this function contributes headcount but not growth. Snapshot frozen as of the July 2026 harvest.

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