Roles · 26,826 tracked
Customer support jobs in the AI transition
Every customer support role across the index's two cohorts — AI-native challengers vs the legacy SaaS incumbents they pressure — from real org-chart data, refreshed monthly.
AI-natives are growing customer support headcount faster than legacy SaaS — +101% vs +5% over 12 months.
Roles tracked
26,826
AI-native · 12mo
+101%
42 companies
Legacy SaaS · 12mo
+5%
49 companies
The gap
+96pts
AI-native minus legacy
AI-natives · biggest teams
Method: role counts and 12-month growth come from PDL's org-chart data (v25) per company; cohort figures are headcount-weighted so small-team swings don't distort the function's story. A company with no reported growth for this function contributes headcount but not growth. Snapshot frozen as of the July 2026 harvest.